Returns & Exchanges

Due to the perishable nature of our candy products, we cannot accept returns once a package has been opened; however, we are committed to ensuring you love your sour experience if your order arrives damaged or incorrect.

Return Process

• 1.
  Contact Support

  Email our team at [email protected] within 7 days of delivery with your order number and a photo of the issue.

• 2.
  Quality Review

  Our team will review your request to verify the damage or error against our shipping logs and quality control standards.

• 3.
  Resolution Approval

  Once approved, we will initiate a full refund to your original payment method or arrange for a fresh replacement shipment at no extra cost.

• 4.
  Recycle or Enjoy

  In most cases, we do not require you to ship the physical product back to us; please dispose of or recycle the packaging as instructed.